Manage service requests directly on monday service.
Streamline your internal and external support workflows with built-in AI, automations, portals, and real-time visibility.
What You’ll See in the Webinar:
- How monday service automatically classifies and routes tickets by type, urgency, sentiment, and department
- How to use the Tickets board for sorting, status transitions, communication, and notifications
- A look at unique monday service features such as the Customer Portal, AI Assistant, auto-reply, custom inboxes, and incident management
- How to connect service workflows with other monday teams and data for full transparency
- How analytics and dashboards track volume, SLA performance, trends, and bottlenecks
Who Should Attend:
- IT and service desk leads or managers
- Operations, support, and shared-services leads
- Current monday.com users exploring service use cases
- Teams looking to move from manual request handling to structured, scalable operations
Event Details:
Date: Wednesday, November 19th
Time: 16:00–17:00 CET
Speaker: Nathan Hasterlik (monday.com Implementation Consultant @ Xebia)
See how monday service helps you manage tickets, scale service operations, and integrate seamlessly with your existing workflows.