Xebia is a proud sponsor of the CDO UK Exchange, an exclusive, invitation-only event bringing together Chief Data Officers across industries.
This unique gathering provides senior data leaders with the opportunity to connect, exchange insights, and tackle the most pressing challenges in data, analytics, and AI. Over two days, attendees will engage in high-level discussions on data literacy, AI ethics, and transforming data teams to stay ahead in 2025’s rapidly evolving landscape.
Date: 19th - 20th of March, 2025
Location: Hilton London Syon Park, Park Road, Isleworth TW8 8JF
Join Our Think Tank Session: Scaling AI-Driven Customer Service
Discover how a leading financial institution leveraged Generative AI to transform customer service operations. Faced with soaring inquiry volumes and overwhelmed support teams, the institution partnered with Xebia to implement a GenAI Chatbot that, within six months, reduced agent workload by 20%, improved response times, and enhanced service quality.
Key Discussion Points:
- Automating customer interactions with GenAI to drive efficiency and satisfaction
- Moving from MVP to full-scale AI adoption for maximum impact
- Balancing automation and human expertise to optimize service quality
Join us to gain practical insights from Xebia’s AI experts on scaling AI-driven solutions for measurable business success.
Learn more about Xebia's Scaled GenAI Services
Key Event Themes for 2025
- Cutting through the noise - In 2025, CDOs must cut through the GenAI hype to make strategic decisions that drive real innovation and success.
- Data quality deployment - As organizations embrace GenAI, maintaining high data quality with observability tools is crucial for managing growing data volumes and ensuring optimal outcomes.
- Beyond traditional CRM - Generative business intelligence is revolutionizing customer relationships by combining data democratization with advanced insights to deliver hyper-personalized experiences and drive loyalty.
- Ethical AI - As AI adoption grows, establishing ethical standards in 2025 is crucial for maintaining trust—learn when to implement AI ethics and who should be involved.
- Winning strategies for ROI - In 2025, CDOs must demonstrate the tangible value of data initiatives to gain stakeholder trust—explore strategies, quick wins, and metrics to showcase impact.
More details about agenda here >>
Meet the Xebia crew:
|
|
|
|
|
Data & AI Business Partner |
Head of Data & AI Strategy |
|
